Frequently Asked Questions.
Everything you need to know about our booking process, condo access coordination, safety vetting, and cleaning packages in Downtown Toronto.
Got questions? We have clear answers.
Browse our comprehensive answers regarding home access, security vetting, payment terms, and service scopes.
Booking & Access
Do I need to sign a long-term contract? +
No contracts are required. You can book a one-time clean or set up a flexible recurring schedule that you can pause or cancel whenever you need.
Do I need to be home during the cleaning? +
No, you do not need to be home. Many of our downtown clients provide concierge key drop-off instructions or lockbox codes. Our cleaners are fully bonded and insured for your complete peace of mind.
How do your cleaners coordinate with condo concierges? +
Our cleaning teams are well-versed in downtown high-rise protocols. We follow your exact instructions for key release at front desks, elevator booking reservations, and visitor parking registrations.
Can I book a cleaning on short notice? +
We do our best to accommodate last-minute requests! Reach out directly to check our same-day or next-day availability in downtown high-rises.
Do you offer referral discounts? +
Yes! Our referral program gives you credit toward your next cleaning every time a friend books using your unique referral link.
Cleaning Scope & Supplies
What is included in a standard cleaning service? +
Our standard cleaning covers multi-room dusting, kitchen surface degreasing, bathroom disinfection, mirror polishing, floor vacuuming and mopping, and trash removal.
Can I provide my own specialized products if I prefer them? +
Yes, if you have a specific granite polish, hardwood floor cleaner, or allergy-sensitive product you want us to use, just leave it out and let your cleaner know!
Do you offer deep and move-out cleaning? +
Yes, our specialized deep cleans and move-in/move-out packages cover baseboards, interior appliances, cabinet interiors, and thorough property manager inspections.
Can I customize my cleaning checklist? +
Yes! Every home is unique. You can add special focus areas or skip certain rooms entirely by updating your preferences in your booking notes.
Move-In, Move-Out & Real Estate Services
What is the difference between a standard clean and a move-out clean? +
A standard clean maintains a lived-in home, whereas a move-out clean is an intensive, top-to-bottom service that includes empty cabinets, interior appliances, baseboards, and deep wall-to-wall detailing.
Can you coordinate key handoffs directly with my real estate agent? +
Certainly. We frequently coordinate with downtown real estate agents, property managers, and concierges for seamless lockbox access and key handoffs.
How far in advance should I book a move-out clean at the end of the month? +
Because month-end moving dates book out weeks in advance in downtown Toronto, we recommend securing your spot at least 1 to 2 weeks ahead of time.
Do you service areas outside Downtown Toronto? +
While our core focus is Downtown Toronto and surrounding condo communities, we also service select neighboring central GTA areas. Reach out to confirm your postal code!
Still have a specific question?
Our Toronto customer support team is available 7 days a week to assist you with custom quotes or scheduling.
The Toronto standard in reliability and care.
We combine rigorous vetting, premium eco-safe products, and seamless booking to provide an unmatched cleaning experience.
Downtown & Condo Experts
We understand concierge protocols, elevator booking constraints, and downtown parking nuances seamlessly.
Move-In & Move-Out Specialists
Detailed top-to-bottom cleans designed to pass property manager inspections and help secure your rental deposit back.
Transparent Flat-Rate Pricing
Enjoy crystal-clear pricing based on your home size with zero hidden fees, surprise charges, or unexpected extras.
Same-Day & Short-Notice Availability
Need a quick turnaround for unexpected guests or last-minute needs? Reach out for priority downtown booking.
Customizable Cleaning Checklists
Tailor every clean to your exact priorities—focus extra attention on kitchens, bathrooms, or high-traffic living areas.
Ready for a spotless space in Downtown Toronto?
Book your professional cleaning service in under 60 seconds or speak directly with our Toronto customer support team.